Refund policy

Returns

In case of warranty related problems, please contact the dealer where you bought the product. If you bought the product from this website, or if the dealer is unable to assist you, contact us at info@eurotechmatandliner.com OR at toll free 1- (844) 350-3876.

You will need to obtain a Merchandise Return Authorization number (MRA) from us, and send the product back to us with a copy of the original invoice, the MRA number, and the details as to why the product is returned. Only complete sets can be returned, we will not accept partial shipments.

Product can only be returned if unused, undamaged and in the original packaging. Return shipping costs will be covered only if the product is returned due to a manufacturers fault or error on our side. In that case we will issue you a pre-paid freight label.

In all other cases of returns such as “changed my mind” or “ordered wrong model” or “not as expected” the freight must be pre-paid by you in order to obtain a refund. All non-warranty returns are subject to a $10 re-stocking fee. If you ordered the wrong model by mistake we are willing to re-ship you the correct set and waive the re-stocking fee, in order to get you the product you want!

Please send returning goods within Canada to EuroTech Canada at 25355-56th Avenue, Aldergrove, BC V4W 1G5, Canada, or within the USA send to EuroTech USA at 5617 North Basin Avenue, Portland Oregon 97117.

As we are a family run business we know that you have many choices as to where to spend your hard earned money, and we appreciate that you trust us with your order! We will take care of you, and will make every effort to resolve any unforeseen situations and want you to be satisfied with the product you received from us!